Return & Refund Policy

At FM Store, customer satisfaction is our priority. We strive to provide genuine products and quality service. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Products may be eligible for return only under the following conditions:

Wrong item delivered
Damaged product received
Defective / non-working product
Missing accessories or parts
Product significantly different from description

Return request must be raised within 24–48 hours of delivery.

2. Conditions for Return Approval

Returned products must:

Be unused and in original condition
Include original packaging, tags, manuals, accessories, and invoice
Not have physical damage caused by misuse
Be packed securely for return shipping

FM Store reserves the right to reject returns that do not meet return conditions.

3. Non-Returnable Items

The following items may not be eligible for return:

Used products
Products damaged by customer mishandling
Customized / personalized products
Clearance / sale items (unless defective)
Hygiene-sensitive products (if opened)
Accessories damaged after usage

4. Pre-Owned Mobile Returns

For Pre-Owned Mobiles:

Device condition is clearly mentioned before purchase
Minor cosmetic wear is expected
Returns will be accepted only for functional defects not disclosed before sale
Cosmetic complaints may not qualify for return/refund

5. Return Process

To request a return:

Order ID
Product name
Reason for return
Clear photos/videos (if damaged/defective)
Contact details

Our support team will review the request and guide you through the return process.

6. Refund Process

Once return is received and inspected:

Refund may be processed through:

Original payment method
Bank transfer
Store credit / wallet refund (if applicable)

Refund processing time:

5–10 business days after approval.

Actual credit timing depends on your bank/payment provider.

7. Exchange Policy

Eligible products may be exchanged for:

Replacement unit
Correct item
Alternative product (based on availability)

Price differences may apply.

8. Cancellation Policy

Orders may be cancelled:

Before dispatch → Full refund
After dispatch → Cancellation may not be possible
Refused delivery → Return shipping charges may be deducted

Refund timelines apply after cancellation approval.

9. Damaged Package Claims

If package arrives:

Opened
Damaged
Tampered

Please report within 24 hours with proof (photos/videos).

Late claims may not be accepted.

10. Contact Us

FM Store
📍 Eturnagaram, Mulugu, Telangana, India
📞 +91 8463949455 / 7382480359 / 8985792880 / 9121782046
📧 fmstoreonly1@gmail.com
📱 WhatsApp: +91 8463949455

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