Shipping Policy
At FM Store, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver products purchased through our website.
1. Order Processing Time
- Orders are usually processed within 24–48 business hours after payment confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Customized or special-order items may require additional processing time.
2. Shipping Coverage
We currently deliver across India.
Delivery availability may vary depending on courier service coverage in your location.
For remote or rural areas, delivery may take slightly longer.
3. Estimated Delivery Time
Estimated delivery time depends on your location:
- Metro Cities: 2–5 business days
- Tier 2 / Tier 3 Cities: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are approximate and may vary due to courier operations.
4. Shipping Charges
Shipping charges may vary depending on:
- Product category
- Weight & dimensions
- Delivery location
- Ongoing promotional offers
Free shipping may be available on selected products or order values.
Shipping charges (if applicable) will be displayed during checkout.
5. Order Tracking
Once your order is shipped:
You will receive:
- Order confirmation email
- Shipping confirmation
- Tracking ID / AWB number
- Courier partner details
You can track your order through the courier website or customer support.
6. Delivery Attempts
Courier partners usually make 2–3 delivery attempts.
If delivery fails due to:
- Wrong address
- Customer unavailable
- Incorrect contact number
the order may be returned to FM Store.
Re-shipping charges may apply.
7. Damaged Package / Open Box Delivery
If package appears:
- Damaged
- Opened
- Tampered
Please:
- Take clear photos/videos
- Refuse delivery if severely damaged
- Contact FM Store support immediately within 24 hours
Claims after acceptance may be subject to review.
8. Delays in Shipping
Unexpected delays may occur due to:
- Weather conditions
- Festivals / peak season rush
- Strikes / transportation issues
- Courier operational delays
- Natural disasters
- Government restrictions
FM Store is not liable for delays beyond operational control.
9. Pre-Owned Mobile Shipping
For pre-owned mobiles:
- Devices are quality checked before dispatch
- Carefully packed with protective packaging
- Condition report may be included (if applicable)
10. Incorrect Address
Customers must provide accurate:
- Name
- Phone number
- House / street details
- Landmark
- PIN code
FM Store is not responsible for delivery failure due to incorrect information.
11. Contact Us
FM Store
📍 Eturnagaram, Mulugu, Telangana, India
📞 +91 8463949455 / 7382480359 / 8985792880 / 9121782046
📧 fmstoreonly1@gmail.com
📱 WhatsApp: +91 8463949455